For all registered players in the Philippines | Updated January 2025
At jljl, we believe that gaming should always be fun, controlled, and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player who wants to keep their experience safe and enjoyable.
Responsible gaming is not just a policy at jljl — it is a core part of how we operate every day.
jljl is committed to providing a safe, fair, and transparent gaming environment for all players in the Philippines. We recognise that while most players enjoy our platform as a form of entertainment, a small number may develop habits that are harmful to themselves or their families. Our responsible gaming programme is designed to give every player the information, tools, and support they need to stay in control at all times.
Gamingon jljl is intended purely as entertainment, and we strongly encourage all Filipino players to treat it as such — never as a source of income or a way to recover financial losses. We comply fully with the responsible gaming requirements set by Philippine gaming regulators, and we continuously review and improve our player protection measures. If you ever feel that your gaming habits are becoming a concern, we urge you to use the tools available on this page or reach out to our support team immediately.
Every jljl account comes with built-in controls you can activate at any time through our support team.
Set a daily, weekly, or monthly deposit cap in Philippine pesos to ensure you never spend more than you are comfortable with. Limits take effect immediately and can only be lowered without a waiting period — increases require a cooling-off period to protect you from impulsive decisions.
Enable session time alerts so the platform notifies you after a set period of continuous play. Taking regular breaks is one of the most effective ways to maintain perspective and keep gaming enjoyable rather than compulsive. You can configure reminder intervals through our support team at any time.
If you feel you need a break from gaming, you can request a self-exclusion period of 30 days, 90 days, 6 months, or permanently. During self-exclusion, your account will be suspended and you will not be able to log in, deposit, or place bets. Contact our support team to activate this option immediately.
Review your full betting and transaction history at any time from your account dashboard. Keeping track of how much time and money you spend on gaming is an important step in maintaining healthy habits. Transparency about your own activity is one of the best tools for responsible play.
A cooling-off period temporarily restricts your account for a short duration — typically 24 hours to 7 days — giving you space to reassess your gaming habits without committing to a full self-exclusion. This option is available on request and takes effect as soon as it is confirmed by our team.
Reality check notifications display a summary of your session duration and net activity at regular intervals while you play. These prompts are designed to keep you aware of how long you have been playing and help you make informed decisions about whether to continue or take a break.
Awareness is the first step. Here are some signs that gaming may be becoming a problem.
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, which is why it is important for Filipino players to regularly reflect on their gaming behaviour and be honest with themselves about how it is affecting their daily life. The following are common warning signs that gaming may have moved beyond healthy entertainment.
If you recognise any of these signs in yourself or someone you care about, please do not hesitate to reach out for help. You can contact our support team directly through the platform, or get in touch with a professional counselling service in the Philippines. Taking action early makes a significant difference, and there is no shame in asking for support.
You are never alone. These organisations provide free, confidential support for problem gambling in the Philippines.
The NCMH Crisis Hotline provides free, confidential mental health support 24 hours a day, 7 days a week. If gambling is affecting your mental wellbeing, trained counsellors are available to listen and guide you towards appropriate help. This service is available to all Filipinos nationwide at no cost.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly across the Philippines and are open to anyone who has a desire to stop gambling.
The DSWD provides social protection and welfare services to Filipinos in need, including those affected by problem gambling. Their network of social workers and community-based programmes can connect individuals and families with counselling, financial assistance, and rehabilitation support across the country.
Our dedicated support team is available around the clock to help you activate any responsible gaming tool, discuss your concerns in confidence, or guide you to the right external resource. You can reach us through the live chat feature on the platform after logging in. We take every responsible gaming request seriously and respond promptly.
Quick answers to what Filipino players most often ask about our responsible gaming programme.
To set a deposit limit, contact our support team through the live chat feature available on the platform after you log in. Let the agent know the limit amount in Philippine pesos and the period you want it to apply to — daily, weekly, or monthly. The limit will be applied to your account immediately, and any request to lower the limit takes effect right away. If you wish to increase a limit, a mandatory cooling-off period applies to ensure the change is a considered decision rather than an impulsive one. Our team is available around the clock to assist you with this at any time.
Yes, self-exclusion is available to all registered players on jljl. You can request a temporary exclusion of 30 days, 90 days, or 6 months, or you can opt for a permanent exclusion if you feel that is the right choice for you. During the exclusion period, your account will be fully suspended — you will not be able to log in, make deposits, or place any bets. To activate self-exclusion, contact our support team through live chat and your request will be processed immediately. We strongly encourage any player who feels their gaming is becoming unmanageable to use this tool without hesitation.
Yes, jljl is strictly an adult platform. In accordance with Philippine gaming regulations, you must be at least 21 years of age to register and play. We verify the age and identity of every player during the registration process using government-issued identification documents. Any account found to belong to a person under the age of 21 will be immediately suspended and all associated funds handled in accordance with our legal obligations. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing age-restricted platforms online.
If you feel that gaming is negatively affecting your finances, relationships, or mental health, please reach out for help as soon as possible. You can contact our support team directly through the live chat on the platform, and we will assist you in activating the appropriate responsible gaming tools and connecting you with professional resources. In the Philippines, the National Center for Mental Health (NCMH) Crisis Hotline and Gamblers Anonymous Philippines both offer free, confidential support. The Department of Social Welfare and Development (DSWD) can also provide community-based assistance. You can also visit our FAQ page for more information on the support options available to you.
Our support team is here for you around the clock. You can also visit our FAQ for quick answers, or head back to the homepage to explore the platform.